Operations Analytics

Analytics

Operations Analytics

Embedding real – time analytics into business operations can significantly improve the impact of customer interactions as well as the efficiency and effectiveness of business processes.

Operations & Planning

Embedding real – time analytics into business operations can significantly improve the impact of customer interactions as well as the efficiency and effectiveness of business processes. Specture Labs taps sophisticated modeling capabilities, text and sentiment mining, and a proprietary methodology to deliver high – impact solutions. Our ability to identify attrition causes saved one client $112 Million a year. For another, we increased collections by 46 % per hour. We also have solved support – call spikes, identified revenue leakage for logistics companies, and reduced overpaid medical claims.

Capabilities

CUSTOMER SERVICE

  • IVR optimization
  • Call center analytics
  • E – services optimization
  • Capacity planning & management

ACCOUNT MANAGEMENT

  • Resource optimization
  • Customer satisfaction analysis
  • Collections efficiency
  • Collections placement

OPERATIONS

  • Resource planning & optimization
  • Productivity & performance measurement & improvement
  • Identification & management of bottlenecks

Functions such as Sales and Marketing have traditionally benefited from using analytics. Analytics is now being used widely in other functions as well, ranging from HR to Finance, as CXOs realize the value of data-driven operations.

Capabilities

Analytics for Operations & Planning means different things to different organizations – Demand forecasting, People analytics, IoT, Workforce optimization, Predictive maintenance, Supply chain optimization etc. are very organization specific because every business is unique.

Solutions built using the right combination of forecasting and optimization methods are required to address planning problems. Self-learning systems powered by artificial intelligence can help organizations approach operations in hitherto unthought-of ways.

Operations Solutions

  • IoT & Sensor Analytics
  • Predictive Maintenance
  • Resource Optimization
  • Contact Center Analytics
  • Store Operations Analytics
  • Fraud Analytics